案例40客户借机要折扣，怎么回复

案例40客户借机要折扣，怎么回复

问题：今天写了一封邮件给客户：表达知道美国疫情严重，我们可以提供口罩，客户需 不需要口罩，如果需要，请提供私人住宅地址来接受口罩。之前催确认PI一直不回复，这次回 复我了，并且再和我讲价，说从中国来的病毒疫情期，现在从中国买，冒着风险，你们没有 折扣吗？我应该怎么回复呢？我是不想给折扣的。

回复思路：在谈判特别是砍价的时候哭穷，我们一定要记得要哭得比较客户还穷就能成 功堵住客户砍价，从而带来新的生机。

回复话术：

Dear Xxx,

Thank you very much for your kind reply.

Do you believe I already gave you the discount without reducing the prices?

Due to the Outbreak, we have to suffer a lot from it, especially the increasing the material cost. Now we have to pay at least 3-5% more for the material, anyway as a professional and responsible sales, I still keep my promise to give you the same price.

All the time I have a doubt that why our raw material could rise the cost so easily and confidently, but