案例76如何拒绝客户降价要求

案例76如何拒绝客户降价要求

问题：我这边有一个客户今天下了订单，价格比5月份的价格涨了 18个点，以下是我按 照您的话术从第一封邮件跟客户沟通到客户回复的两个回合。客户现在让我们降3个点。但 是呢，这个价格真的是最低的价格了，我们已经没有空间再降了。麻烦帮忙看看怎么回复客 户好？

I can not ask you to lost money.

Check if you can adjust the price 15% and I will discuss with my boss.

Another thing very important.

Have you check if this product is according with the new ERP standard?

回复思路：要是一开始就涨20个点现在不就好了嘛，哈，现在把自己搞死了，一点空间 都没有，现在对于客户来说不是涨多少的问题，现在客户需要一个台阶下，没有台阶下只能 硬着皮头上(多次涨价下希望我们业务员能够明白，涨价是很正常的商业行为，不要自己吓自 己)：

回复话术：

Dear Xxx,

Thank you very much for your kind reply.

Please do trust that we are in the same boat now, I am not a smart sales that to increase more like 20% then I would gave you some discount afterwards, sure I would not have more commission if I sold you higher cost (even it is a little more, but it would not have big difference, the most important for me is to get your order), you have to believe that if I could offer you more discount then sure I would do.

In order to get your order I did all my margins that I could do in the beginning, now I really would love to gain a step for both of us, so I am really awkward when readying your email,could you please try to help me to pass this awkward?

Sure if you could support me in this order then I will feedback you more in the future when you probably need from me, thank you very much.

Looking forward to your kind reply.

Best Regards, Yours Xxx