课程内容

案例78客户要求发产品报价表

案例78客户要求发产品报价表

问题:做外贸过程当中我们经常会遇到一些情况就是客户一来就要我们全部产品的报价 表,给吧,不精准而且得到的结果也不见得好;不给吧,客户又会不下单什么的,大客户一 上来就要我们公司完整的价格单,不提供就不合作,怎么回复?

回复话术:

Dear Xxx,

Thank you very much for your kind reply.

I can totally understand your concerns, please do trust I would very love to offer you this quotation, the problem is: I can't.

There are too many factors affecting the prices, like the material, size, logo colors, quantity .. all of them would cause differences (sometimes very big) in the prices.

If I offered you the quotation, when you give me the detail specification then I have to update the cost to you, sure if the prices are better than the quotation, you would feel very happy; but when the prices are much higher than the quotation, sure you would probably say I am a liar.

Anyway in order to make things easier, I made a catalogue about our products, please refer to the

attachment for it, you will find:

1. Xxx Series from Page 1-2.

2. Xxx Series from Page 3-4.

3. Xxx Series from Page 5.

4. Xxx Series from Page 6-7.

5. Xxx Series from Page 8-10.

In order to quote you the exact prices including shipping,! am very sorry but I still need your help to confirm:

1. Which model you are going to take? (You can share me the model No or pictures)

2. What kind of material that you need? (You'll find the options in the right cell next to the picture).

3. What size do you prefer? (You'll find the options in the right cell next to the picture).

4. How many pieces you are going to purchase?

As long as you confirm the details above then I will send you the quotation details immediately.

Looking forward to your kind reply.

Best Regards,

Yours Xxx

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